Wasim Shaikh
Founder, Laptop Shoppy
“The Softflow Solutions team is incredibly supportive and knowledgeable. They truly care about their clients’ success. Thank you.”
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AI
AI & Chatbot Development
We turn LLMs, classical ML, and your proprietary data into production systems — not demos. From retrieval-augmented chatbots to forecasting engines that ship weekly retraining jobs.
What you get
Everything you need, nothing you don’t.
- Production LLM app with eval harness
- Vector store + RAG over your knowledge base
- Observability, cost controls, and guardrails
- Model monitoring and a retraining playbook
Sub-services
Areas we cover under ai & chatbot development.
AI Chatbots
Conversational agents on WhatsApp, Web, Messenger, and Slack — with retrieval, guardrails, and human handoff.
LLM Integration
GPT-4/5 and Anthropic-powered tools, wired into your product with cost controls and eval harnesses.
NLP
Classification, extraction, sentiment, and summarization on top of your proprietary text data.
Voice Bots & IVR
Speech-to-text and conversational IVR flows that route, deflect, or resolve calls without an agent.
AI Support Systems
Tier-1 support copilots with retrieval, ticket deflection, and structured escalation to humans.
Conversational AI for eCommerce
Shopping assistants, lead-gen bots, and post-purchase flows tuned for conversion and retention.
Automated Customer Service
End-to-end automation of repetitive tickets — refunds, status, FAQs — with audit and quality reviews.
Capabilities
What we can build for you.
- 01Chatbots on WhatsApp, Web, Messenger, and Slack
- 02LLM apps with OpenAI, Anthropic, Gemini, and OSS models
- 03Retrieval-augmented generation (RAG) pipelines
- 04Fine-tuning and prompt evaluation harnesses
- 05Predictive analytics and forecasting
- 06Computer vision (object detection, OCR, classification)
- 07Recommendation systems and personalization
- 08Voice bots and IVR with speech-to-text
- 09MLOps: training, deployment, monitoring
- 10Data engineering and BI dashboards
- 11AI-Powered Chatbots (WhatsApp, Web, Messenger)
- 12LLM Integration (GPT-4/5 powered tools)
- 13Natural Language Processing (NLP)
- 14Voice Bots and IVR Systems
- 15AI-Powered Support Systems
- 16Conversational AI for eCommerce & Lead Gen
- 17Automated Customer Service Solutions
Our process
How we ship ai.
- Step 01
Use-case discovery
Identify where AI moves a metric, not just a demo.
- Step 02
Data audit
Sources, quality, labelling, and PII posture.
- Step 03
Prototype
Quick prototype on a held-out dataset with eval metrics.
- Step 04
Productionize
API + UI, observability, cost controls, fallbacks.
- Step 05
Operate
Weekly retraining, eval drift, and quality reviews.
Deliverables
What we hand over at the end.
- Working AI system
- Eval harness + dashboards
- Architecture + runbook
- Handover with maintenance plan
Tech we use
Tools we are fluent in.
OpenAI
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Python
FastAPI
TensorFlow
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Docker
PostgreSQL
Redis
AWS
AI FAQs
Questions about ai & chatbot development.
Most RAG chatbots run between $0.005–$0.05 per conversation. We design cost-aware architectures with caching, model cascading, and budget alerts.
Few stories from our clients
What they say.
John B.
Founder, IT Company
“The team at Softflow Solutions exceeded our expectations from start to finish. Their expertise and dedication resulted in a seamless and high-performing app that our users absolutely love.”
Kishor
Software Reseller, K.Tech
“I can’t say enough good things about Softflow Solutions. Their solution has transformed our business. Thank you for your outstanding work and support.”
Adam Pedro
CTO, Ed Tech Company
“From design to launch, Softflow Solutions made the app development process smooth and efficient. Their attention to detail and commitment to quality ensured that our app is not only visually appealing but also runs flawlessly.”
Priya Raman
Co-founder, FinPulse
“They felt like an in-house team from week one. Communication, velocity, and code quality were all top-tier — we shipped our fintech MVP four weeks ahead of plan.”
Daniel Okafor
COO, Kintra Logistics
“Softflow redesigned our entire fulfilment platform. The new ERP integration cut our order-to-ship time from 4 hours to 22 minutes.”
Hana Sato
Head of CX, NorthBeam
“They built a custom AI assistant for our support team. First-contact resolution went from 41% to 78% in the first quarter.”
Marc Dubois
VP Engineering, Lemonstack
“We hired them for an AWS cost audit. They cut our monthly bill by 38% and shipped observability tooling that has paid for itself many times over.”
Wasim Shaikh
Founder, Laptop Shoppy
“The Softflow Solutions team is incredibly supportive and knowledgeable. They truly care about their clients’ success. Thank you.”
John B.
Founder, IT Company
“The team at Softflow Solutions exceeded our expectations from start to finish. Their expertise and dedication resulted in a seamless and high-performing app that our users absolutely love.”
Kishor
Software Reseller, K.Tech
“I can’t say enough good things about Softflow Solutions. Their solution has transformed our business. Thank you for your outstanding work and support.”
Adam Pedro
CTO, Ed Tech Company
“From design to launch, Softflow Solutions made the app development process smooth and efficient. Their attention to detail and commitment to quality ensured that our app is not only visually appealing but also runs flawlessly.”
Priya Raman
Co-founder, FinPulse
“They felt like an in-house team from week one. Communication, velocity, and code quality were all top-tier — we shipped our fintech MVP four weeks ahead of plan.”
Daniel Okafor
COO, Kintra Logistics
“Softflow redesigned our entire fulfilment platform. The new ERP integration cut our order-to-ship time from 4 hours to 22 minutes.”
Hana Sato
Head of CX, NorthBeam
“They built a custom AI assistant for our support team. First-contact resolution went from 41% to 78% in the first quarter.”
Marc Dubois
VP Engineering, Lemonstack
“We hired them for an AWS cost audit. They cut our monthly bill by 38% and shipped observability tooling that has paid for itself many times over.”
Marc Dubois
VP Engineering, Lemonstack
“We hired them for an AWS cost audit. They cut our monthly bill by 38% and shipped observability tooling that has paid for itself many times over.”
Hana Sato
Head of CX, NorthBeam
“They built a custom AI assistant for our support team. First-contact resolution went from 41% to 78% in the first quarter.”
Daniel Okafor
COO, Kintra Logistics
“Softflow redesigned our entire fulfilment platform. The new ERP integration cut our order-to-ship time from 4 hours to 22 minutes.”
Priya Raman
Co-founder, FinPulse
“They felt like an in-house team from week one. Communication, velocity, and code quality were all top-tier — we shipped our fintech MVP four weeks ahead of plan.”
Adam Pedro
CTO, Ed Tech Company
“From design to launch, Softflow Solutions made the app development process smooth and efficient. Their attention to detail and commitment to quality ensured that our app is not only visually appealing but also runs flawlessly.”
Kishor
Software Reseller, K.Tech
“I can’t say enough good things about Softflow Solutions. Their solution has transformed our business. Thank you for your outstanding work and support.”
John B.
Founder, IT Company
“The team at Softflow Solutions exceeded our expectations from start to finish. Their expertise and dedication resulted in a seamless and high-performing app that our users absolutely love.”
Wasim Shaikh
Founder, Laptop Shoppy
“The Softflow Solutions team is incredibly supportive and knowledgeable. They truly care about their clients’ success. Thank you.”
Marc Dubois
VP Engineering, Lemonstack
“We hired them for an AWS cost audit. They cut our monthly bill by 38% and shipped observability tooling that has paid for itself many times over.”
Hana Sato
Head of CX, NorthBeam
“They built a custom AI assistant for our support team. First-contact resolution went from 41% to 78% in the first quarter.”
Daniel Okafor
COO, Kintra Logistics
“Softflow redesigned our entire fulfilment platform. The new ERP integration cut our order-to-ship time from 4 hours to 22 minutes.”
Priya Raman
Co-founder, FinPulse
“They felt like an in-house team from week one. Communication, velocity, and code quality were all top-tier — we shipped our fintech MVP four weeks ahead of plan.”
Adam Pedro
CTO, Ed Tech Company
“From design to launch, Softflow Solutions made the app development process smooth and efficient. Their attention to detail and commitment to quality ensured that our app is not only visually appealing but also runs flawlessly.”
Kishor
Software Reseller, K.Tech
“I can’t say enough good things about Softflow Solutions. Their solution has transformed our business. Thank you for your outstanding work and support.”
John B.
Founder, IT Company
“The team at Softflow Solutions exceeded our expectations from start to finish. Their expertise and dedication resulted in a seamless and high-performing app that our users absolutely love.”
Wasim Shaikh
Founder, Laptop Shoppy
“The Softflow Solutions team is incredibly supportive and knowledgeable. They truly care about their clients’ success. Thank you.”
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