Wasim Shaikh
Founder, Laptop Shoppy
“The Softflow Solutions team is incredibly supportive and knowledgeable. They truly care about their clients’ success. Thank you.”
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All work
2026AI Automation · Cybersecurity Services
An AI support agent that resolves 78% on first contact
For NorthBeam CX
Problem
What walked in the door.
First-contact resolution was 41% and CSAT was sliding. The support team was scaling linearly while ticket volume grew 3x year-over-year.
Solution
What we built.
We built a RAG-based assistant that pulls from historical tickets, knowledge base articles, and the customer's own order data — with strict schema validation and escalation to humans for high-stakes cases. We instrumented it for drift and shipped an eval harness.
Few stories from our clients
What they say.
John B.
Founder, IT Company
“The team at Softflow Solutions exceeded our expectations from start to finish. Their expertise and dedication resulted in a seamless and high-performing app that our users absolutely love.”
Kishor
Software Reseller, K.Tech
“I can’t say enough good things about Softflow Solutions. Their solution has transformed our business. Thank you for your outstanding work and support.”
Adam Pedro
CTO, Ed Tech Company
“From design to launch, Softflow Solutions made the app development process smooth and efficient. Their attention to detail and commitment to quality ensured that our app is not only visually appealing but also runs flawlessly.”
Priya Raman
Co-founder, FinPulse
“They felt like an in-house team from week one. Communication, velocity, and code quality were all top-tier — we shipped our fintech MVP four weeks ahead of plan.”
Daniel Okafor
COO, Kintra Logistics
“Softflow redesigned our entire fulfilment platform. The new ERP integration cut our order-to-ship time from 4 hours to 22 minutes.”
Hana Sato
Head of CX, NorthBeam
“They built a custom AI assistant for our support team. First-contact resolution went from 41% to 78% in the first quarter.”
Marc Dubois
VP Engineering, Lemonstack
“We hired them for an AWS cost audit. They cut our monthly bill by 38% and shipped observability tooling that has paid for itself many times over.”
Wasim Shaikh
Founder, Laptop Shoppy
“The Softflow Solutions team is incredibly supportive and knowledgeable. They truly care about their clients’ success. Thank you.”
John B.
Founder, IT Company
“The team at Softflow Solutions exceeded our expectations from start to finish. Their expertise and dedication resulted in a seamless and high-performing app that our users absolutely love.”
Kishor
Software Reseller, K.Tech
“I can’t say enough good things about Softflow Solutions. Their solution has transformed our business. Thank you for your outstanding work and support.”
Adam Pedro
CTO, Ed Tech Company
“From design to launch, Softflow Solutions made the app development process smooth and efficient. Their attention to detail and commitment to quality ensured that our app is not only visually appealing but also runs flawlessly.”
Priya Raman
Co-founder, FinPulse
“They felt like an in-house team from week one. Communication, velocity, and code quality were all top-tier — we shipped our fintech MVP four weeks ahead of plan.”
Daniel Okafor
COO, Kintra Logistics
“Softflow redesigned our entire fulfilment platform. The new ERP integration cut our order-to-ship time from 4 hours to 22 minutes.”
Hana Sato
Head of CX, NorthBeam
“They built a custom AI assistant for our support team. First-contact resolution went from 41% to 78% in the first quarter.”
Marc Dubois
VP Engineering, Lemonstack
“We hired them for an AWS cost audit. They cut our monthly bill by 38% and shipped observability tooling that has paid for itself many times over.”
Marc Dubois
VP Engineering, Lemonstack
“We hired them for an AWS cost audit. They cut our monthly bill by 38% and shipped observability tooling that has paid for itself many times over.”
Hana Sato
Head of CX, NorthBeam
“They built a custom AI assistant for our support team. First-contact resolution went from 41% to 78% in the first quarter.”
Daniel Okafor
COO, Kintra Logistics
“Softflow redesigned our entire fulfilment platform. The new ERP integration cut our order-to-ship time from 4 hours to 22 minutes.”
Priya Raman
Co-founder, FinPulse
“They felt like an in-house team from week one. Communication, velocity, and code quality were all top-tier — we shipped our fintech MVP four weeks ahead of plan.”
Adam Pedro
CTO, Ed Tech Company
“From design to launch, Softflow Solutions made the app development process smooth and efficient. Their attention to detail and commitment to quality ensured that our app is not only visually appealing but also runs flawlessly.”
Kishor
Software Reseller, K.Tech
“I can’t say enough good things about Softflow Solutions. Their solution has transformed our business. Thank you for your outstanding work and support.”
John B.
Founder, IT Company
“The team at Softflow Solutions exceeded our expectations from start to finish. Their expertise and dedication resulted in a seamless and high-performing app that our users absolutely love.”
Wasim Shaikh
Founder, Laptop Shoppy
“The Softflow Solutions team is incredibly supportive and knowledgeable. They truly care about their clients’ success. Thank you.”
Marc Dubois
VP Engineering, Lemonstack
“We hired them for an AWS cost audit. They cut our monthly bill by 38% and shipped observability tooling that has paid for itself many times over.”
Hana Sato
Head of CX, NorthBeam
“They built a custom AI assistant for our support team. First-contact resolution went from 41% to 78% in the first quarter.”
Daniel Okafor
COO, Kintra Logistics
“Softflow redesigned our entire fulfilment platform. The new ERP integration cut our order-to-ship time from 4 hours to 22 minutes.”
Priya Raman
Co-founder, FinPulse
“They felt like an in-house team from week one. Communication, velocity, and code quality were all top-tier — we shipped our fintech MVP four weeks ahead of plan.”
Adam Pedro
CTO, Ed Tech Company
“From design to launch, Softflow Solutions made the app development process smooth and efficient. Their attention to detail and commitment to quality ensured that our app is not only visually appealing but also runs flawlessly.”
Kishor
Software Reseller, K.Tech
“I can’t say enough good things about Softflow Solutions. Their solution has transformed our business. Thank you for your outstanding work and support.”
John B.
Founder, IT Company
“The team at Softflow Solutions exceeded our expectations from start to finish. Their expertise and dedication resulted in a seamless and high-performing app that our users absolutely love.”
Wasim Shaikh
Founder, Laptop Shoppy
“The Softflow Solutions team is incredibly supportive and knowledgeable. They truly care about their clients’ success. Thank you.”
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